These terms of business supplement the engagement letter and set out the basis on which we
provide our services. We will provide our services outlined in our engagement letter with reasonable
care and skill. However, we will not be responsible for any losses, penalties, surcharges, interest
other liabilities arising from the supply by you or others of incorrect or incomplete information, or
your or others' failure to supply any appropriate information or your failure to act on our advice or
to respond promptly to communications from us or governmental authorities.
If you deal with us a consumer, please refer to clause 11 below of these Conditions for additional
terms relating to our services and the agreement between us.
Personal data shall be processed in accordance with our privacy notice that is available on our
What we do:
- We do operate a cast-iron 100% full money back guarantee for all sponsored worker visa
- We do operate on a competitive flat fee basis per successful application. **
What we do not do:
- We do not charge by the hour unless requested.
- We do not charge for initial advice unless agreed in advance.
- We do not charge for preliminary assessments to clients and individuals. ***
* Cast-iron 100% full money back guarantee – If after evaluating your case we are confident we can help you then we will guarantee a successful sponsored visa application. If we fail under these conditions we will credit all your costs, including Home Office charges, against a new visa application (and repay any difference if applying for a different visa category) or give you your money back, again including all Home Office charges. Please see clause 6 for the full terms that apply.
** Flat Fees – Under normal conditions we offer clients a flat fee arrangement. This arrangement will be honoured even should the application take longer to deal with than normal.
*** Free Preliminary Assessment – For Non-EU professionals, employers, recruitment agencies, businessmen and investors we will normally give a free assessment.
By instructing UKVISAS to make an application, you accept and agree to abide by these terms of
business and those in our letter of engagement (together our “Terms”).
1.1 The following definitions and rules of interpretation apply in these Conditions.
“Application” shall mean the preparation and submission of any documents, material or
verbal statements howsoever transmitted to the intended recipient and made in respect of
any immigration benefit or employment authorisation, including but not being limited to
work permits and visas applications, which benefit or authorisation may be conferred by the
“Client” means the person or firm who purchases Services from UKVISAS.
“Contract” means the contract between UKVISAS and the Client for the supply of Services in
accordance with these Terms.
“Fees” shall mean any sums due to UKVISAS for the Services, plus any taxation or other governmental fee, levy or penalty applicable thereto, including but not being limited to value added tax.
“Services” means the services supplied by UKVISAS to the client as set out in the engagement letter.
“UKVISAS” means Bobago Limited (trading as UK Visas), a company registered in England and Wales with company number 06151866, whose registered office is at Alphacom House, 8A Oakhill Road, Horsham, West Sussex, RH13 5SB United Kingdom.
“UK Visa” shall mean any permit, permission, recommendation or authorisation issued by the UK Home Office, including but not limited to HSMP, Business & Commercial, Sportspeople & Entertainers & Training and Work Experience permits, but excluding (in the absence of any express agreement to the contrary) including any entry clearance, visa, security clearance or extension of leave to remain that may be required from the Immigration & Nationality Directorate or the Foreign Office in order for the work permit holder to enter, undertake employment or remain in the UK.
- Basis of contract
2.1 Any descriptive matter or advertising issued by UKVISAS, and any descriptions or illustrations
contained in UKVISAS’ brochures, promotional materials or on its website, are issued or
published for the sole purpose of giving an approximate idea of the Services described in
them. They shall not form part of the Contract or have any contractual force.
2.2 These Terms apply to the Contract to the exclusion of any other terms that the Client seeks
to impose or incorporate, or which are implied by law, trade custom, practice or course of
- Supply of Services
3.1 UKVISAS shall supply the Services to the Client in accordance with these Terms in all material
3.2 UKVISAS shall use all reasonable endeavours to meet any performance dates for the
Services, but any such dates shall be estimates only and time shall not be of the essence for
performance of the Services.
3.3 UKVISAS warrants to the Client that the Services will be provided using reasonable care and
- Fees and payment
4.1 Immediately upon instructing UKVISAS to make an application, the Client shall pay to
UKVISAS a sum equal to the full fees as notified to Client in respect of that application.
UKVISAS is under no obligation to commence or undertake any work in respect of that application until such sum has cleared funds have been received by UKVISAS.
4.2 The Client shall pay to UKVISAS any sum required by UKVISAS in respect of disbursements incurred or likely to be incurred in respect of the application immediately upon UKVISAS requesting such payment.
4.3 The Client shall pay the balance of UKVISAS’ fees due for any successful application within 7 days of the date of UKVISAS’ invoice. All other invoices rendered by UKVISAS from time to time shall be payable within 7 days of the date of UKVISAS invoice.
4.4 UKVISAS may charge additional fees for services which may be rendered, and which may not have been anticipated by UKVISAS and may be necessary to better perform UKVISAS’ contractual obligations to the Client. Such services include, but are not limited to, the obtaining of entry clearance, visas, extended or amended leave to remain, further advice for or relating to the principal beneficiary of any application hereunder or any relatives. Such additional fees will be agreed in advance wherever possible, but in the absence of such agreement to be determined by UKVISAS, in its sole discretion.
4.5 All amounts payable by the Client under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT), where this is deemed chargeable by law. Where any taxable supply for VAT purposes is made under the Contract by UKVISAS to the Client, the Client shall, on receipt of a valid VAT invoice from UKVISAS, pay to UKVISAS such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
4.6 If the Client fails to make a payment due to UKVISAS under the Contract by the due date, then, without limiting UKVISAS' other remedies, the Client shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
- Withdrawal of application and fees
5.1 The Client accepts that if it withdraws, or instructs UKVISAS to withdraw, or withdraws its instructions in respect of, any application after it has submitted it to the relevant governmental authorities, but before a final determination (which term shall mean and include a determination of any and all appeals that may arise from a refusal of an initial application) is made by such authority, UKVISAS fees will be payable as if that application had been successfully completed and approved by the relevant authority or authorities.
5.2 Subject to clause 11 which shall prevail, the Client accepts that if it withdraws UKVISAS instructions in respect of any application after UKVISAS has begun work, but before the application has been submitted to the relevant governmental authorities, fees will be payable to UKVISAS for work carried out prior to the withdrawal of instructions. The exact quantum of these fees shall be determined solely by UKVISAS, save that they shall not be more than 85% of the fees for a successful application.
- Success warranty
6.1 Subject to clause 6.2, UKVISAS warrants to the Client that, except where UKVISAS expressly states to the contrary prior to or at the time of accepting the instruction, UKVISAS will process the application to obtain a sponsored worker visa, or, reimburse to the Client any fees and Home Off9ice charges paid to UKVISAS in respect of that specific instruction in the event the application for the UK Visa is not successful.
6.2 The warranty in the clause 6.1 shall not apply where:
(a) the Client or beneficiary of the application withdraws the application or instructions;
(b) the Client or beneficiary of the application fails to provide any information, documentation or other material to UK ISAS that UKVISAS in its sole discretion may deem necessary or desirable in order to process the application promptly upon UKVISAS’ request for such information, documentation or other material;
(c) any information, documentation or material provided to UKVISAS from any source in respect of the application should transpire to be false, misleading, insufficient or in any other way unacceptable to the governmental authorities responsible for approving the application;
(d) an application is refused following a personal interview of the Client or the intended beneficiary of the subject matter of that application by any governmental or consular authority;
(e) the Client or beneficiary of the application fails to comply with any of these Terms or the Contract is terminated pursuant to clause 9; or
(f) the Client or beneficiary of the application acts contrary to UKVISAS’ advice, fails to follow UKVISAS’ recommendations and/or makes direct contact with a governmental authority or other relevant third party without UKVISAS’ express consent.
6.3 UKVISAS reserve the right to deduct from any sums due to Client pursuant to the warranty in this clause 6 the costs of any disbursements incurred by UKVISAS in respect of the application for which UKVISAS has not been reimbursed.
- Client obligations
7.1 The Client (and where applicable shall procure that the beneficiary of the application shall):
(a) promptly provide UKVISAS with any information, documentation or other material that UKVISAS may reasonably require in respect of the application;
(b) co-operate with UKVISAS in all matters relating to the Services;
(c) warrants that any information or documentation provided shall be true and accurate, and shall indemnify UKVISAS for any and all costs (including incidental and consequential costs) incurred by UKVISAS by reason of breach of this clause, such costs including but not being limited to fines, penalties, additional government fees, legal costs, costs of wasted work and transport costs;
(d) undertakes to comply with and obey any and all immigration, employment or other regulations, restrictions or codes of conduct pertaining to the application;
(e) undertakes not to withhold any payment due to UKVISAS arising out of any application hereunder on any grounds, including the existence of any dispute between UKVISAS and the Client regarding an application or any other matter.
- Limitation of UKVISAS’ liability
8.1 The limits and exclusions in this clause reflect the insurance cover UKVISAS has been able to arrange, and the Client is responsible for making its own arrangements for the insurance of any excess loss.
8.2 References to liability in this clause 8 include every kind of liability arising under or in
connection with the Contract including liability in contract, tort (including negligence),
misrepresentation, restitution or otherwise.
8.3 Nothing in this clause 8 shall limit the Client's payment obligations under the Contract.
8.4 Nothing in the Contract limits any liability which cannot legally be limited, including but not
limited to liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982
(title and quiet possession).
8.5 Subject clause 8.3 and clause 8.4, this clause 8.5 sets out the types of loss that are wholly excluded:
(a) loss of profits.
(b) loss of sales or business.
(c) loss of agreements or contracts.
(d) loss of use or corruption of software, data or information.
(e) loss of or damage to goodwill; and
(f) indirect or consequential loss.
8.6 Subject to clause 8.4, UKVISAS's total liability to the Client for all loss or damage shall not exceed an amount equal to the fees paid to UKVISAS under the Contract.
8.7 The terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
9.1 Without affecting any other right or remedy available to it, UKVISAS may terminate the
Contract with immediate effect by giving written notice to the Client party if:
(a) the Client commits a material breach of any term of the Contract and (if such a breach is
remediable) fails to remedy that breach within 7 days of being notified in writing to do
(b) the Client takes any step or action in connection with its entering administration,
provisional liquidation or any composition or arrangement with its creditors (other than
in relation to a solvent restructuring), applying to court for or obtaining a moratorium
under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by
order of the court, unless for the purpose of a solvent restructuring), having a receiver
appointed to any of its assets or ceasing to carry on business or, if the step or action is
taken in another jurisdiction, in connection with any analogous procedure in the
(c) the Client suspends, or threatens to suspend, or ceases or threatens to cease to carry on
all or a substantial part of its business; or
(d) the Client’s financial position deteriorates to such an extent that in UKVISAS’ opinion the
Client’s capability to adequately fulfil its obligations under the Contract has been placed
9.2 Without affecting any other right or remedy available to it, if the Client fails to pay any amount due under the Contract on the due date for payment UKVISAS may:
(a) terminate the Contract with immediate effect by giving written notice to the Client; or
(b) suspend the supply of Services under the Contract or any other contract between the Client and UKVISAS.
9.3 On termination of the Contract the Client shall immediately pay to UKVISAS all of UKVISAS' outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, UKVISAS shall submit an invoice, which shall be payable by the Client immediately on receipt.
10.1 If the Client has a complaint or grievance regarding the Services (“Complaint”), the following
process will apply:
(a) UKVISAS will endeavour to properly address the Complaint.
(b) The Client may in the first instance complain directly to the person providing the advice
or Services. This person will endeavour to resolve the issue with the Client as soon as
(c) If the above does not resolve the Complaint satisfactorily, then the Client may refer complaint the Managing Director.
(d) If the Client is not satisfied with the outcome of the Complaint using the above means, or at any time, the Client may complain direct to the Office of the Immigration Services Commissioner, 5th Floor, 21 Bloomsbury Street, London WC1B 3HF.
- Additional terms for Consumers only
11.1 Legal right to cancel. For most of our services bought online or over the telephone the Client shall have 14 days after the date of the Contract to cancel the Contract, but shall lose the right to cancel any service, when it has been completed (and the Client must pay for any services provided up the time the Contract is cancelled). The Client may cancel by notifying UKVISAS in writing by any means, or by using the model form below.
To: UK Visas Alphacom House, 8A Oakhill Road, Horsham, West Sussex, RH13 5SB United Kingdom:
I/We  hereby give notice that I/We  cancel my/our  contract for the supply of the following service ,
Ordered on /received on ,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
11.2 Something wrong with the Service. If the Client thinks there is something wrong with the
Service, the Client should contact UKVISAS. The Consumer Rights Act 2015 says:
(a) The Client can ask UKVISAS to repeat or fix a service if it is not carried out with
reasonable care and skill, or get some money back if UKVISAS cannot resolve it.
(b) If a price has not been agreed upfront, what the Client is asked to pay must be
(c) If a time has not been agreed upfront, the Service must be carried out within a
12.1 Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
12.2 Assignment and other dealings.
(a) UKVISAS may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
(b) The Client shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract.
(a) Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs or clients of the other party, except as permitted by clause 12.3(b).
(b) Each party may disclose the other party's confidential information:
(i) to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract; and
(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
(c) Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.
12.4 Entire agreement.
(a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
(b) Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
(c) Nothing in this clause shall limit or exclude any liability for fraud.
12.5 Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
12.6 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
12.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this Contract deleted under this clause 12.7 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
12.8 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
12.9 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.