has the meaning given to it in the Data Protection Laws;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of Personal Data, including but not limited to the Data Protection Act 2018;
UK Visas, we or us
Bobago Limited (trading as UK Visas). Company No. 06151866 incorporated and registered in England and Wales whose registered office is at Alphacom House, 8A Oakhill Road, Horsham, West Sussex RH13 5SB;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
the website that you are currently using, www.ukvisas.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Full name of legal entity: Bobago Limited trading as UK Visas
Postal address: Alphacom House, 8A Oakhill Road, Horsham, West Sussex RH13 5SB
Telephone number: +44 (0)1403 582 337
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
PERSONAL DATA COLLECTED
The Personal Data collected, processed and stored by us includes your name (including any former names), address, date of birth, gender, phone number, email address, nationality, marital status, spouse details, next of kin, country and place of birth, dependent information, immigration history, details of any asylum claims, your national insurance or social security number (or equivalent), you passport and identity card details, home and financial information (bank account details, payment card details), details of any social security payments or benefit payments you are receiving of have received, details of any court orders, judgments or similar to which you are or have been subject, your travel history and employment history.
We may also collect Technical Data. This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE COLLECT DATA
We collect Personal Data about you in the following ways:
Direct interactions. You may give us your Personal Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide when you:
apply for our products or services;
create an account on our website;
subscribe to our service;
request marketing material to be sent to you;
give us feedback or contact us.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources, including your current, past and prospective employers.
PERSONAL DATA THAT IS COLLECTED AUTOMATICALLY
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
OUR USE OF PERSONAL DATA
Any or all of the above Personal Data may be required by us from time to time in order to provide you with the best possible service and experience when using our service and Website. Specifically, Personal Data may be used by us for the following reasons:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
We may use your Personal Data for the above purposes if we deem it necessary to do so for our legitimate business interests. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
WHO WE SHARE PERSONAL DATA WITH
We may share your Personal Data with the parties set out below:
agents and/or professional advisors.
Government agencies in the course of providing you with our services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
KEEPING PERSONAL DATA SECURE
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and are subject to a duty of confidentiality. Access to Personal Data is protected by encryption in storage, at rest and in motion using the NetUtils security platform and access to all Personal Data is controlled by user-name and password and two factor authentication. We store your Personal Data on secure servers.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you suspect any misuse or loss or unauthorised access to your Personal Data, please let us know immediately by contacting our DPO using the contact details above.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Personal Data) for six years after they cease being customers for tax purposes.
Under certain circumstances, you have rights under Data Protection Laws in relation to your Personal Data You have the following rights in relation to your Personal Data:
Right to access – the right to request copies of the information we hold about you at any time. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Personal Data rectified if it is inaccurate or incomplete.
Right to erasure – the right to request that we delete or remove your Personal Data from our systems where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to restrict our use of your Personal Data – the right to “block” us from using your Personal Data or limit the way in which we can use it. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the Personal Data’s accuracy.
Where our use of the Personal Data is unlawful but you do not want us to erase it.
Where you need us to hold the Personal Data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it
Request the transfer of your Personal Data to you or to a third party – we will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to object – the right to object to our use of your Personal Data including where we use it for our legitimate interests and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Personal Data (where consent is our legal basis for processing your Personal Data), please contact us using contact details above.
It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during the period for which we hold it.
LINKS TO OTHER WEBSITES
This website may link to “Landing Pages” owned by the website or sub-domain where FORMS request that you provide personal information that is required for UK Visas to represent you in the course of their service. Each of those FORMS require you to expressly accept the terms and conditions that apply to submitting data and information to UK Visas through the use of online FORMS. IF at any time you would prefer to use an alternative method for data collection please use this email to contact UK Visas at [email protected]
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling UK Visas to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
THIS WEBSITE MAY PLACE THE FOLLOWING COOKIES:
Type of Cookie
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
THIRD PARTY PROCESSORS
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
We have a great relationship with the UK Visas team, who provide a prompt, professional service and expert immigration advice. They take the worry out of the visa process, working efficiently even when dealing with numerous requests at once.
Human Resources Advisor
I can honestly say everyone that I deal with at UK Visas are very efficient, super helpful and informative and extremely nice (especially Ana and Garima). Also patient with all my questions – nothing is ever too much trouble, and very prompt with their responses.
I’ve worked with UK Visas for almost 10 years now, and the support and advice never fails. From the sponsorship of new employees to training for the whole team, UK Visas are always extremely helpful and knowledgeable. I would highly recommend their services!
Head of Human Resources,
Having worked with UK Visas for more than eight years, I cannot recommend their services enough. We have worked with them on a wide variety of immigration topics, including complex licence matters (following acquisitions), day to day sponsorship processes, and reporting; and we have always received an amazing service.
Members of the team are responsive and come back to our queries quickly, they are always polite, and go out of their way to be as helpful as possible. Thank you to all of the team for the wonderful ongoing support you provide!
Director, Human Resources - EMEA
We have worked with UK Visas for a number of years and the service that is provided is excellent.
No query is too big or too small. Always accommodating and helpful. Thank you team!
Executive Business Partner to CEO and the Board
We have worked with UK Visas for over 10 years, since we initially requested obtaining a Sponsor Licence. From day one, their guidance, communication, professionalism, efficiency and support has been and continues to be exemplary, with no request too much.
Thank you and we look forward to continuing the relationship.
Head of Human Resources and Payroll
I’ve worked with UK Visas for over 6 years and always find them helpful, friendly and experts in what they do. I know I can always call them up or send them an email and I will get a detailed response, fast. I wouldn’t hesitate to recommend them to anyone to help and support with your visa journeys.
HR Business Partner
We have been using UK Visas for many years and service is always expeditious, even as number of requests have increased in recent years. The team advise on a wide range of queries and are always supportive, informative and clear in their advice.
HR Administrator CVS Vets
Arrange a consultation
Contact our OISC advisor team
For more than a decade we have been assisting businesses and individuals with immigration and visa enquiries, providing sound advice and successfully handling applications.
Please submit your details via our online enquiry form and our expert team will be in touch to progress your enquiry. Alternatively, you may contact us directly on the phone number below, or via the online chat.